1. Overview
Welcome to addn ("we", "our", or "us"). addn is a content scheduling, analytics, and workflow automation platform designed to empower brands and creators. We respect your privacy and are committed to protecting your personal data and Meta/Instagram platform information.
This Privacy Policy explains how we collect, use, store, and process your information when you connect your Instagram and Facebook Business accounts with addn.
2. Information We Collect
When you use addn, we collect specific categories of information necessary to provide our social media management services:
- addn Account Details: Your full name, email address, password hash, and organization configuration.
- Meta & Instagram Profile Information: Account ID, username, profile name, profile picture URL, follower count, media count, and biography fetched via Meta Graph APIs.
- Authentication Tokens: OAuth access tokens granted by you during Meta Direct Instagram Login or Facebook Login to interact with the API on your behalf.
- Content & Analytics Data: Scheduled posts, captions, media containers, publishing timestamps, and performance insights (impressions, reach, likes, comments count).
3. How We Use Meta & Instagram API Data
We strictly utilize Meta Graph API permissions for core application functionality. Your data is used exclusively to:
- Publish organic media posts, Reels, Stories, and Carousels to your authorized Instagram accounts at designated schedules.
- Fetch performance analytics and engagement metrics to generate your dashboard insights.
- Manage collaboration workflows and team content approval sessions.
- Refresh expiring access tokens to maintain seamless background synchronization.
Zero Data Selling Guarantee: addn does NOT sell, rent, or trade your personal data, Meta profile data, or access tokens to third parties or advertising networks.
4. Data Storage & Security Standards
We employ enterprise-grade security protocols to protect your credentials and data:
- Token Encryption: All Meta and Instagram access tokens are encrypted at rest using industry-standard AES-256 encryption before storage in our secure MongoDB database.
- Transport Security: All communications between addn, your browser/device, and Meta Graph API endpoints use mandatory TLS/HTTPS encryption.
- Restricted Access: Internal backend access to database keys and tokens is strictly isolated and governed by robust security policies.
5. Data Sharing & Third Parties
We share information only with trusted service providers necessary to operate addn:
- Meta Platforms, Inc.: Data is processed through official Meta Graph API endpoints governed by Meta's Data Policy.
- Database & Infrastructure Providers: Encrypted hosting and cloud server infrastructure.
6. Data Retention & Deletion Rights
You maintain complete control over your connected accounts and stored data:
- Disconnection: You can disconnect your Instagram or Facebook account at any time via addn account settings. Disconnecting immediately revokes active access tokens.
- Data Deletion Request: You can request the complete deletion of your account and stored Meta data by visiting our Data Deletion Instructions page or emailing support@addn.com.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team at:
Email: support@addn.com